New privacy laws are about to be implemented by the Information Commissioners Office which requires us to notify you of the information we hold about you.
Our insurers require that we request and store information about you to ensure we can safely perform various treatments. The information is safely pin protected in the clinic and is encrypted and backed up in the cloud on a regular basis. This information will be stored for a period of 7 years, after which time it will be securely shredded by a local security company. You have the right to see the details we hold about you and can request this in writing at any time.
If you have any cause for complaint about how we have handled your personal information you may complain to the Information Commissioner’s Office.
We want to let you now that we take privacy very seriously here at Julie Gamble and we will always manage your details responsibly and take great care to keep them safe and secure.
Each new digital consultation for that you complete will ask you if and how you would like to be contacted by us.
We will only contact you if necessary by phone, notify you with appointment confirmations by text of email or send news and offers by email or text.
If you would like a copy of the information that we currently hold on you, please make a written request to:
Julie Gamble Advanced Skin & Beauty Clinic
15 High Street,
Kent, ME10 4AY
Sales of Gift Vouchers are Processed by a Third Party Partner [Robovoucher / Captivate Systems Limited]
This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
At Julie Gamble Advanced Skin & Beauty Clinic we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 7 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred cosmetics, nail polish colours, how you like your coffee and who your favourite therapists is.
We consider you have provided consent for us to store personally
identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. These include Shortcuts salon software, Crashplan cloud storage.
You may contact us at Julie Gamble Advanced Skin & Beauty Clinic to:
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint
Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. The main cookie used by Google Analytics is the ‘__ga’ cookie.
In addition to reporting website usage statistics, Google Analytics can also be used, together with some of the advertising cookies described above, to help show more relevant ads on Google properties (like Google Search) and across the web and to measure interactions with the ads we show.
The UK government has revised the Privacy and Electronic Communications Regulations, which came into force in the UK on 26 May 2012, to address new EU requirements. The Regulations make clear that UK businesses and organisations running websites in the UK need to get consent from visitors to their websites in order to store cookies on users’ computers.
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We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
You can choose to opt out of Google Analytics.
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